Help Center
Here you can find quick answers to common questions. If you can’t find what you need, contact us by email.
Frequently Asked Questions (FAQ)
How does NivoPDF work?
Upload a file, pick a tool, and download the result. Some features consume credits depending on your plan.
Are my files stored?
We follow a minimal retention policy: files and previews are automatically removed after a limited period of time.
Why was my file rejected?
This can happen due to an unsupported format, a corrupted file, excessive size, or content that cannot be processed. Try regenerating the PDF or reducing its size.
What happens if I run out of credits?
You can still use free features. For credit-based tools, you can upgrade or purchase credits (if available in your plan).
How can I request data deletion?
Email our Privacy address with your account email and your request. We’ll reply with details and expected timelines.
How do credits work?
Credits are usage-based processing units that allow you to access premium tools without a subscription. Credits are deducted only when premium tools are used. Credits are not transferable and can only be used within NivoPDF.
How are payments processed?
All payments for subscriptions and credits are processed securely by Paddle, our Merchant of Record. Paddle handles payment processing, billing, and tax compliance.
Can I request a refund?
Yes. Refund requests can be submitted by contacting our support team at support@nivopdf.com. Due to the digital nature of the service (subscriptions and credits), refunds are evaluated on a case-by-case basis.
Does NivoPDF store my files?
No. NivoPDF applies a strict zero-retention policy. Uploaded files are processed temporarily and automatically deleted shortly after processing.
Is NivoPDF a file hosting or file sharing service?
No. NivoPDF is a document processing service and does not provide public file hosting, sharing links, or permanent file storage.
Support
For technical support or account-related issues, contact us at: